Privacy Policy

Last updated on 06 October 2023

At London S&C Cleaning Services LTD (“we,” “us,” London S&C Cleaning Services LTD), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites, apps, and any other services we provide (“our Services”).

Our Privacy Policy, which is set out below, explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. Please note that we are only describing our own practices. This policy does not apply to third parties, including other companies you might interact with on or through our services.

When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy, our Cookies Policy, our Website Terms of Use, and other relevant terms and conditions.

Please read this entire policy carefully. When registering an account, or using our websites, apps, and services, you are agreeing to the practices described below.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is London S&C Cleaning Services LTD, a company registered in England and Wales, with registered company number 14039887, whose registered office is located at 191-A Mayes Lane, EN5 2DY, Barnet, London, United Kingdom.

If you don’t understand any parts of the policy or you have any questions, please do not hesitate to contact us at privacy@247londonservices.co.uk

Information We May Collect From You

We may collect and process the following data about you:

Information That You Provide to Us:

Such as your name, address, email address, telephone number, age, username, password, and other registration information; financial and credit card information; personal description; details of your household or business; details of any pets you may have; and any information about you or your property revealed in photographs of your property that you provide to us (or permit us to take).

Examples include when you:

• Register with us and log in through our websites and/or our apps.

• Create an account on our websites and/or our apps.

• Submit a booking enquiry through our websites and/or our apps.

• Make a booking/order through our websites and/or our apps.

• Complete contact or enquiry forms on, or otherwise provide information via, our websites and/or our apps.

• Subscribe to receive any newsletter we may offer from time to time.

• Complete any voluntary surveys we may ask you to participate in from time to time.

• Send feedback to us via our website and/or our apps.

• Respond to our marketing communications.

• Correspond with us by telephone, post, email, or via the instant chat function on our websites and apps.

• Report a problem with any of our Services.

Information That We May Collect Automatically Each Time You Visit Our Websites, Use Our Apps, or Account Systems:

• Basic demographic information and preferences (if you opted in for sharing demographic data in your Google Account).

• Technical information, including the type of device you use, network information, your operating system, and the type of browser you use.

• Statistical usage data about your browsing actions, patterns, interactions, and navigation through our apps and/or websites (this data does not identify any individual).

• GPS or location-based technology in connection with our apps to determine your current location, provided you consent to the use of such data

How We May Use Your Information

We use the information you give to us:

• To administer any account you may have with us.

• To manage your booking or respond to booking enquiries and to arrange the performance of services by your service provider.

• To carry out our obligations arising from any contracts entered into between you and us.

• To provide you with the information, products, and services you request from us.

• To communicate with you about comments, complaints, or feedback about our services.

• To allow you to participate in interactive features of our services, when you choose to do so.

• To notify you about changes to our Terms or Services.

• To send account-related information and announcements.

• To provide you with information about goods and services we offer that may interest you, by post, telephone, SMS, or email (in accordance with your preferences).

Cookies

Our websites and apps use cookies to distinguish you from other users and to improve your experience. For detailed information, refer to our Cookies Policy.

Where We Store and Process Your Information

We store all data securely at our servers located in the UK or abroad (as per applicable laws). Transmission over the internet is not completely secure, and while we strive to protect your information, we cannot guarantee its absolute security

Your Rights

You have the right to:

• Access the information we hold about you.

• Correct any inaccuracies in your data.

• Opt-out of marketing communications.

You may exercise these rights by contacting us at privacy@247londonservices.co.uk.

Contact Us

Questions or concerns about this Privacy Policy should be addressed to:

• Email: privacy@247londonservices.co.uk

• Phone: 020 3888 2338

• Address: 191-A Mayes Lane, EN5 2DY, Barnet, London, United Kingdom

Changes to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated “Last updated” date.